Careers

The Kohala Village Inn is inspired by traditional Hawaiian values of honoring the wellbeing of all generations and working together responsibly to create a healthy Community and environment.

Hospitality Specialist

Organization
Touching the Earth Land Company LLC is the parent company to Kohala Village Inn who provides payroll and Human Resource Services. Management and supervision will be provided by Kohala Village Inn.

Job Description
The Hospitality Specialist is the face of the organization and requires a friendly, warm and inviting presence at all times. Duties may vary from front desk registrations to housekeeping and inventory, and requires a high degree of customer service at all times. This position may require the ability to remain on your feet for long periods of time.

Essential Functions:

Guest Services

Provides front desk coverage as needed which includes answering phones, registering guests, retail sales and inventory, as well as inquiries related to hotel and concierge services
Maintains room assignments and registration information
Assist in preparing invoices, and explaining charges to guests
Assists with responding to reviews

Housekeeping

Maintains clean, organized, and welcoming front desk area, entryway, hallways, walkways, stairs, and event spaces
Cleans floors, dusts furniture and fixtures, empties trash, and maintains cleaning supplies
Ensures guest rooms are cleaned, sanitized and stocked with appropriate linens and supplies
Wash, dry and stock laundry in appropriate locations, as well as maintain a clean and organized laundry room
Provides deep cleaning to facilities as scheduled
Reports all maintenance (of immediate and preventive concern) issues to management

Strict Confidentiality

Working at Kohala Village Inn often gives you access to information about guests that should not be made available to anyone else (other guests, employees, family members, etc.), except at the request and discretion of management
The confidential nature of your work requires that you never disclose any information you may acquire about the affairs of the Kohala Village Inn or any of its bookers, supplies, customers, and guests.
Performs all other related duties as assigned by supervisor

Qualifications

Prior experience in hospitality (providing customer service) preferred
High School diploma preferred
Basic computer and phone skills required
Ability to stand and exert well-paced mobility throughout shift
Ability to lift up to 50 lbs and push/pull carts and equipment weighing up to 100 lbs. on a regular and continuing basis
Ability to operate all necessary office and cleaning equipment
Ability to work a flexible schedule including nights, weekends, and/or holidays
Ability to be self-motivated and show initiative in your work
Ability to provide top quality customer service at all times

Application Instructions
All candidates must submit an Application form. Applications can be picked up from the Kohala Village Inn front desk, or downloaded. Applications must be legible, fully completed and signed. Submit applications and necessary paperwork to the Kohala Village Inn Front Desk or email to manager@kohalavillageinn.com

Employment Application