Policies







INN POLICIES

Every guest reservation is both important and special to us.

In the unlikely event that you must cancel with less than 72 hours notice, shorten your stay or check out early; please understand that we must ask you to take responsibility for your entire reservation. Reservations canceled more than 72 hours prior to 3:00 pm on your scheduled arrival date will not incur any fees or penalties, and any deposits will be refunded in full.

Kohala Village INN, reserves the right to cancel your reservation due to any closure. In the event of a pandemic, government shutdown or an uncontrollable event, vouchers will be issued instead of refunds.

Rates/policies are subject to change and vary during high impact periods and special requests.

All reservations must be guaranteed with a valid major credit card. Guests must be 18 years and older. We require a deposit of the first nights accommodation price at the time you make your reservations.

Check In begins at 3:00 pm. 24 hours prior to your arrival you will receive an email this will include your room number, key code & a map of the property.

Check out time is at 10:00 am. If you are in need of a late check out contact the front desk for availability.

No Pets allowed

In compliance with Hawaii state law and the federal Americans with Disabilities Act (ADA), people with disabilities may bring their service animals to accompany them throughout our facility without restriction. As a courtesy to staff and other guests, service dogs should be easily identifiable as such. If you will be traveling with your service animal this will need to be communicated upon booking your reservation.

Smoking of any kind is prohibited anywhere on the premises, including private hotel rooms. Smoking is only permitted in designated smoking areas.

We do not permit any cooking on site or in guest rooms.

Our unique facility provides intimate settings for our guests. All guest and onsite functions are asked to abide by the Kohala Village INN quiet time policy, in consideration of other guest and surrounding neighbors. Please respect others by observing INN Quiet Times: Sunday – Thursday 9:00pm to 8:00am, Friday & Saturday from 10:00pm to 8:00am.

Management and staff of The Kohala Village INN reserve the right to enter a room for reasonable purposes, such as an emergency, you have requested housekeeping, or urgent maintenance/repairs.
The right to privacy ends when a INN Policy is broken or if illegal activity is suspected or has occurred.
In the event of suspected illegal activity, management reserves the right to enter your room and/or summon law enforcement to aid in an investigation and/or eviction. Law enforcement will be granted immediate access to hotel property and rooms.

We reserve the right to charge for any missing or damaged Kohala Village INN property caused by you or anyone in your party. Disregard to any House Policies may result in guest's indefinite expulsion from our site, immediate removal and additional fees. Upon confirming this reservation, and/or signing below, you agree to these conditions and policies. The INN cannot assume responsibility for personal property and/or equipment brought onto the premises or left at the INN prior to or during your stay.

GIFT CERTIFICATE POLICIES

Gift certificates must be presented at check-in along with a valid driver's license and credit card on file. Any remaining amount on gift certificates can be used at a later day up to the expiration date. Gift certificates cannot be redeemed for cash.